Get help or report a concern

Sign-in and membership

Forgot password or need help signing in?

Include your account email, chapter, road name, and the exact error or a screenshot with other members’ information covered. Sign in with the email on your application. Signing the agreement does not approve membership. Ask for review if a profile, role, approval, or removal is wrong; app decisions do not determine outside chapter or lodge standing.

Privacy, copies, and deletion

Use the subject “Privacy request” and describe what you want to access, correct, export, or delete. You may also object to processing or ask for review of a refusal. You can contact us without signing new terms or being an active member. In the iPhone app, open More → Delete account. Website members can use Delete my directory account. Confirmed account deletion removes the active directory account and associated user content; service removal only ends access and preserves the membership-tree record.

We may request information needed to verify identity. We handle requests under applicable deadlines and exceptions and explain permitted extensions. Keep the deletion receipt shown by the app. Do not email passwords, verification codes, bank details, or copies of identification.

Abuse, safety, and security

In the iPhone app, open the profile or event and choose Report, or open More → Safety and reports. You may also email with “Safety report” or “Security report” in the subject. Reports are reviewed by Skittles and Gilligan. Service removal is available for abusive or ineligible accounts through authorized administrators or presidents, or after three current verified-member votes. For immediate danger, contact emergency services.

Describe what happened, when, and the affected profile or event. Share only information needed to investigate. Do not post private invitation tokens publicly or access other accounts. We may share relevant information with authorized reviewers and cannot promise absolute confidentiality or a particular outcome.

Photos, rights, and events

For an unwanted photo or suspected rights infringement, identify the material, where it appears, your relationship to it, and how to contact you. Ask event organizers directly about cancellations, refunds, ride rules, and venues; report misleading listings here. Listings are not endorsements or insurance coverage.

Agreements and accessibility

Read the Terms, read the Privacy Notice, or view your acceptance record. Request a copy, accessible format, paper-signing alternative, or withdrawal of electronic consent through this inbox. Declining prevents member use of the app, but does not prevent support or privacy requests.